This policy applied to the purchase within the Kingdom of Thailand only. 

Transportation Cost

– Free delivery when total buying in a bill equal or exceed 500 baht
– Shipping cost is 50 baht when total buying in a bill less than 500 baht. 
– Total product price refers to the total product price displayed on the website. (After all discounts are deducted)
– This does not include any bank fees or services charged to you in the process of making a payment for a product.
e.g. Fees incurred from transferring money across different regions. Or across the bank. 

Shipping duration time (in estimate);
– Bangkok and its vicinity 1-3 working days.
– Other provinces 3-5 working days

Conditions for products exchange & return

An error caused by products

Please take a photo of the damaged or incomplete product and send to LINE OA @CateNatural. including the information; order number, name and contact number for the staff to contact back.

After having a picture of the product, the company will consider refunding at appropriate.

Purchased products can be exchanged or returned within 7 days from the date of purchase. The customer must return the original receipt when changing or returning products

Products exchanges or returns can be done when the product is in good condition.

The product must be in its original packaging. No damage point and not in use.

Customer dissatisfaction with the product

– The company reserves the right not to exchange or return the product in the event that the customer does not have a receipt.

– The company will refund the product with tax. But does not cover the shipping cost.

– The company will process the refund within 7 -14 days from the date the company received the product.

Refund methods

Refunding the same method that the customer paid; such as,

– if the payment was made by credit card, the company will refund money to the credit card account that paid for that product

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